Refund policy

Return & Refund Policy

At BBNMS, we stand behind every product in our boutique. Your satisfaction matters to us, and we want every dog parent to shop with confidence.

Unused & Unopened Items We accept returns on unused, unopened items in their original packaging within 30 days of delivery. Upon receipt and inspection of the returned item, a full refund will be issued to your original payment method. Return shipping costs are the responsibility of the customer.

Used Items We understand that sometimes a product isn't the right fit, even after trying it. For used items that cannot be resold, we accept returns within 14 days of delivery for store credit only. Return shipping costs are the responsibility of the customer.

Defective or Damaged Items If your item arrives defective or damaged, please contact us within 7 days of delivery. We will arrange a full refund or replacement at no additional cost to you, including return shipping.

How to Initiate a Return

To start a return, you can contact us at team@bbnmsenterprises.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@bbnmsenterprises.com.

All returns are subject to inspection upon receipt. BBNMS reserves the right to deny returns that do not meet the conditions outlined above.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@bbnmsenterprises.com.